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Garden Waste Collection

Information on how to subscribe to our garden waste collection service


We are aware that a small number of users may experience a minor issue once you click 'apply' at the end of the subscription form. If you experience significant "buffering" time and cannot see our confirmation page at the end of the application, please do not worry. We are still getting the relevant information at our end to enable us to process your application and you will receive email confirmation within the next couple of working days.


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Subscribing to the Garden Waste Collection Service

If you would like to have your garden waste collected in your green bin, you will need to subscribe to our Garden Waste Collection service and pay by Direct Debit. This is an opt-in, paid-for-service. We are only accepting payments by Direct Debit, please see our frequently asked questions for more information.

The 2021/22 garden waste collection service starts on 30 August 2021 and runs until 28 August 2022. Your first collection within this subscription period will be on your normal collection day and no earlier than 30 August 2021.

To make sure your subscription is processed in time for the start of the service period, please sign up by the 26 August 2021. Subscription stickers will usually be delivered within 14 days of your subscription being processed, however, as long as you have successfully subscribed before the 26 August 2021 you can place your green bin(s) out for collection, even without the sticker(s) displayed.

Click here to subscribe


How to Subscribe

Current Subscribers

If you are a current subscriber and have an active Direct Debit for this service, you do not have to complete the subscription process again this year, unless you cancel your Direct Debit. See our frequently asked questions for more information.
 

New Subscribers

If you do not currently pay for your subscription by Direct Debit, or are a new subscriber, you can subscribe to the 2021/22 Subscription Period (starting on 30 August 2021) by Direct Debit at any time between 28 July 2021 and 30 June 2022. Regardless of when you subscribe, the charges remain fixed. See our frequently asked questions for more information.
 

Please read our updated Icon for pdf terms and conditions [546.93KB]  before subscribing. 

Please be aware that there will be no part-year payment option available. Regardless of when you subscribe, the charges remain fixed throughout the subscription period.

You can watch our video showing how to subscribe online, below:

Click here to subscribe


Garden Waste Subscription Charges

The subscription period runs from 30 August 2021 until 28 August 2022.

The subscription charges for the 2021/22 collection service are:

Subscription Type

Subscription Charge

(per bin)

Service charge for 1st green bin

(existing subscription renewals and first-time subscribers)

£46*

Service charge for renewal of each current 2nd to 5th additional bins

(This is for existing subscription renewals only where the one-off set-up payment has already been made in a previous subscription year)

£36*

Charge for each new additional 2nd to 5th bin (please note you can have a total of 5 green bins per household)

£63*

made up as follows:

£36* for the service charge and £27 for the one-off set-up payment


* We have reduced the subscription fee for each bin by £4 for 2021/22, as a one-off goodwill gesture following the temporary suspension of the service in January and July 2021.

You have the right to cancel your subscription within 21 days, without giving any reason. Visit our garden waste service cancellation page for more information. 

If you've still got questions about the garden waste collection service, please read our frequently asked questions.
 


Collection

Once you have subscribed to the service, we will send you a subscription sticker for your green bin within 14 days. Please follow the instructions to clearly display the subscription sticker on your green bin, as this will identify that you have paid for the service.

If you are renewing your subscription, please try and remove your grey 2020/21 sticker and place your new subscription sticker directly on to the back of the green bin (handle side) after that subscription period has ended. Do not place it over the top of the old sticker as it may not stick.

Your green bin will be collected every fortnight on your collection day. You can check your collection day online.

To get the most from your service:

  • make sure your bin is ready for collection by 6am on your collection day
  • make sure your subscription sticker is clearly visible on your bin
  • check what can go in your Icon for pdf green bin [5.46MB]
  • recycle your food waste in your green bin
  • ensure your bin lid is closed and that there is no excess garden waste left next to the bin
  • don't overload your bin, as if it is too heavy we won't be able to empty it
  • make sure you return your bin to your property as soon as possible after collection

Missed Collection

If your bin was not collected, you should have received a bin hanger on your bin explaining why. If you didn't receive a bin hanger, please check the lists above and below before reporting a missed collection.

Have you:

  • checked if there are there any issues affecting the service - you can check the service status online or follow us on Facebook
  • placed your subscription sticker on your bin
  • got the correct materials in the bin - if you have not subscribed to the service, you will only be able to put food waste in your green bin (except for communal properties)

You can read more about missed bin collections, here.
 


Food Waste

Food waste can go in your green bin without subscribing to this service, see our food waste page for more information.
 


Excess Garden Waste 

We do not collect excess garden waste. If you have too much garden waste for your green bin, you can order and pay for an additional garden waste subscription, or alternatively you can take excess garden waste (for free) to one of our recycling centres.

You can also compost your garden and food waste at home.
 


Sack Collections

If you have sack collections, please see our sack collections webpage for more details. 

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