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Our Website Usage

When and how our website is used

Over the last five years, our website usage has grown year on year. This indicates the importance of sharing information online and providing digital services to our residents.

Below, we've included three charts that show our analytics data on page views, site visitors, and the devices they use:

Page Views

As the bar chart above shows, since 2017 our total page views have increased, especially in 2018 with nearly 3 million extra views. With over nine million total page views in 2021, it's clear that we need to be providing plenty of useful information online, as well as making sure it's clear and up to date.

Currently, the digital team are undergoing a review of all of our content, as well as gradually putting in place new designs. You can find out more about our website review and renew in our digital services blog.

Site Visitors

Similar to our page views, this bar chart shows that the number of visitors to the site has risen each year.


The chart above shows that the number of users visiting our site on a mobile device has gradually increased since 2017.

Whilst the amount of website users on desktop or laptop devices hasn't decreased by a large percentage, the number of mobile users is now over half. As a result, we need to make sure our site is mobile friendly as well as displaying well on a larger screen.

If you'd like to send us feedback about our website, please use our 'How did we do?' online form to submit your comments. Your feedback can help us to understand what information users are looking for and where our content or services might fall short of expectations.

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