Adult Social Care - Information Leaflets

This brochure provides an overview of West Berkshire Council's adult social care information leaflets and booklets.

If you would like:

• to talk to someone about care and support
• a paper copy of any of these leaflets
• information in an alternative format or translation

please contact Adult Social Care on: 01635 503050, or email: adultcare@westberks.gov.uk.

Click the leaflet headings below to find further details:

• Adult Social Care - Working with you to understand your needs and circumstances
• Adult Social Care - Working with you to understand your needs and circumstances - Easy Read
• Adult Abuse is everybody's business
• Adult Abuse is everybody's business - Easy read
• Adult Social Care: Customer Charter
• Shared Lives
• West Berkshire Autism Partnership Board
• Care homes and agencies - Berkshire Care Directory
• Care homes - West Berkshire Council
• Carers information booklet - Do you look after someone?
• Carers Information gathering form - request an assessment
• Charges for your social care
• Complaints - We are listening
• Complaints - easy read version
• Deputyship - Support to complete forms
• Disabled Facilities Grants
• Emotional Wellbeing- Your pocket guide to local Mental Health services
• Extra care housing schemes
• Extra care housing and associated costs
• Managing with Deafness and Hearing Loss
• Managing with Sight Loss
• Personal Budgets info from West Berkshire Council (often referred to as a direct payment)
• Resource Centres - WBC
• Technology Enabled Care (TEC) Monitoring and Response Service
• Adult Social Care Transitions Team Information
• Your right to know - requesting personal information under the Data Protection Act 1998
• What do we do with your data?

Adult Social Care - Working with you to understand your needs and circumstances

This leaflet explains the ways in which we help with care and support.

Adult Social Care Services - Working with you to understand your needs and circumstances [247KB]

Adult Social Care Services - Large print Working with you to understand your needs and circumstances [1MB]

Leaflet owner: Adult Social Care

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Adult Social Care - Working with you to understand your needs and circumstances - Easy Read

This leaflet explains the ways in which we help with care and support.

Adult Social Care Services - Working with you to understand your needs and circumstances - Easy Read [354KB]

Leaflet owner: Adult Social Care

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Adult Abuse is everybody's business

This leaflet explains what to do if you suspect a vulnerable adult is being abused.

Safeguarding Adults Leaflet [1MB]

An easy read version is also available below.

Leaflet owner: Safeguarding Team

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Adult Abuse is everybody's business - Easy read

This leaflet explains what to do if you suspect a vulnerable adult is being abused.

Safeguarding Adults Easy Read Leaflet [1MB]

You can raise a safeguarding alert online

Leaflet owner: Safeguarding Team

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Adult Social Care - Customer Charter

What you can expect when you contact Adult Social Care - what our team will do and what we ask from you.

Adult Social Care - Customer Charter [787KB]

https://www.westberks.gov.uk/asc-customer-charter

Leaflet owner: Adult Social Care

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Shared Lives

Some people may need help to live independently and stay well.  This leaflet explains what West Berkshire Shared Lives means for people in West Berkshire.

What can Adult Placement Shared Lives do for you? [1MB]

www.westberks.gov.uk/sharedlives

Leaflet owner: Shared Lives Team

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West Berkshire Autism Partnership Board

This pack is for adults who have either received a diagnosis of an Autism Spectrum Condition (ASC) or for people who haven't received a formal diagnosis but suspect they might be autistic. Knowing what information and support is on offer and how to find it can be difficult.

Information for adults living with an Autism Spectrum Condition in West Berkshire [1MB]

www.westberks.gov.uk/autismsupport

Leaflet owner: WB Autism Partnership Board

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Care homes and agencies - Berkshire Care Directory

Berkshire Care Directory [3MB]

Guidance Notes - Charging for Residential Care [720KB]

Care homes & Home Care Agencies in the Berkshire area

Care Quality Commission monitor, inspect and regulate health and social care services.  Find inspection reports including ratings to help with choosing the right care.

Booklet published for 6 Unitary Authorities

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Care homes - West Berkshire Council

Use the links below to access information on the homes & leaflets.

• Birchwood Care Home Brochure [388KB]
• Notrees Care Home Service User Guide [507KB]
• Willows Edge Care Home Service User Guide [407KB]
• www.westberks.gov.uk/carehomes

Leaflet owner: Service Manager Responsive Care Providers

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Carers Information Booklet - Do you look after someone?

Web version of information for carers booklet including Help for Carers from West Berkshire Council and other organisations including the Reading and West Berkshire Carers Partnership hub.

Information for Carers Booklet [3MB]

Call Adult Social Care for a hard copy of the booklet 01635 503050

www.westberks.gov.uk/carerssupport

Booklet owner: Adult Social Care

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Carers Information gathering form - request an assessment

Carers assessments and working out what support you need.  This document provides a range of questions/prompts that may help you consider your caring role.

Carers 'Understanding your Needs' Form [675KB]

Call Adult Social Care for a hard copy of the booklet 01635 503050

Booklet owner: Adult Social Care

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Charges for your social care

Use the links below to access copies of the leaflets.

Guidance Notes - Charging for Non-residential Care [730KB]

Guidance Notes - Charging for Residential Care [720KB]

Care Home Top Up Payments [172KB]

Guidance Notes - Deferred Payment [540KB]

Extra care housing and associated costs leaflet [1MB]

Link here : https://www.westberks.gov.uk/chargesforyourcare

For information on direct payments/personal budgets see page below

Leaflets owner: Diane Herd

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Complaints - we are listening

How to complain about or comment on adult social care services.

Listening to Your Views - How to Complain About or Comment on Adult Social Care Services [248KB]

Download the leaflet above, or complete online.

www.westberks.gov.uk/complaintsaboutcare

Leaflet owner: Alison Lewthwaite

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Complaints - easy read version

How to complain about or comment on adult social care services.

Easy Read Leaflet - How to Complain About or Comment on Adult Social Care Services [303KB]

Leaflet owner: Alison Lewthwaite

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Deputyship - Support to complete forms

Staff in West Berkshire Council's Deputyship Team can offer support to complete either the Deputyship application forms or Lasting Power of Attorney forms if you are unable to complete the forms.

There is a cost for this service.

• Deputyship Application - £367
• Lasting Power of Attorney - £163

Email: deputyship@westberks.gov.uk

Form to request support completing Deputyship/Lasting Power of Attorney [232KB]

Leaflet owner: Senior Deputyship Officer

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Disabled Facilities Grants

Disabled Facilities Grants (DFGs) of up to £30,000 are available for work that's 'necessary and appropriate' to help a disabled person live more independently in their own home. The grants are available to both home owners and private tenants.

Disabled Facilities Grant [1MB]

Tel: 01635 519680

https://www.westberks.gov.uk/disabledfacilitiesgrants

Leaflet owner: Home Improvement Agency Officer

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Emotional Wellbeing - Your pocket guide to local Mental Health Services

A leaflet which folds down to a credit size card.

Online mental health service directory June 2023 [3MB]

https://www.westberks.gov.uk/general-health-wellbeing-resources

Leaflet owner: Rachel Johnson, Communities and Wellbeing

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Extra care housing schemes

Use the links below to access copies of the leaflets

Providing modern accommodation, on-site care and support facilities for people with a social care need.

Redwood House Extra Care Scheme Brochure [718KB]

Alice Bye Court Extra Care Scheme Brochure [8MB]

Audrey Needham House Extra Care Scheme Brochure [3MB]

Leaflet owner: Respective Housing Associations

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Extra care housing and associated costs

There are three parts to the cost of living in an extra care scheme:

• cost of housing, payable to the housing provider - the cost of buying, renting or shared ownership of your home
• service charge, payable to the housing provider - for home maintenance and communal facilities
• care and support costs, payable to West Berkshire Council

Extra care housing and associated costs leaflet [1MB]

www.westberks.gov.uk/extracarehousing

Leaflet owner: Diane Herd

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Managing with Deafness and Hearing Loss

An information handbook for deaf and hard of hearing residents of West Berkshire.

Handbook - Managing with deafness or hearing loss [1MB]

Call Sensory Needs Team on 01635 503704

Email : sensoryneeds@westberks.gov.uk

www.westberks.gov.uk/sensoryneeds

Leaflet owner: Helen Hickey

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Managing with Sight Loss

An information handbook for Visually Impaired residents of West Berkshire.

Handbook - Managing with Sight Loss [1018KB]

Call Sensory Needs Team on 01635 503704

Email : sensoryneeds@westberks.gov.uk

www.westberks.gov.uk/sensoryneeds

Leaflet owner: Helen Hickey

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Personal Budgets from West Berkshire Council (often referred to as a direct payment)

Use the links below to access information leaflets

Direct Payments and other ways to use your Adult Social Care Personal Budget.

Adult Personal Budgets - Direct Payments - What You Need to Know [1MB]

Adult Personal Budgets - Direct Payment Guide [598KB]

Adult Personal Budgets - Direct Payment Agreement [92KB]  

Leaflet owner: Mary Froom

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Resources Centres - WBC

Use the links below to access Centre information & leaflets.

Phoenix Centre Brochure [3MB] / 01635 520150

Hungerford Resource Centre Brochure [15MB]  / 01488 682601

Greenfield House Resource Centre brochure [439KB]  / 0118 943 2074

www.westberks.gov.uk/communitydaycentres

Leaflet owner: Resource Centre Managers

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Technology Enabled Care (TEC) Monitoring and Response Service

Telecare, monitoring and response services to help support vulnerable people at home.

Technology Enabled Care (TEC) Monitoring and Response Service Leaflet [1MB]

What is the best system for you? The Which website provides good information along with NHS England website

Leaflet owner: Adult Social Care

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Adult Social Care Transitions Team Information

Transition planning for disabled young people, information available on the West Berkshire Directory.

Adult Social Care Transition Team - Information Leaflet [188KB]

Use this link to access the Local Offer

Leaflet owner: Magdelena Hove

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Your right to know - Requesting personal information under the Data Protection Act 1998

This handout explains your rights, as a user of Council services, how to access your personal information and to be provided with information about the uses to which it is put.

Data Protection - Your Right to Know Leaflet [139KB]

Leaflet owner: Legal Services

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What do we do with your data?

We collect information to help us to arrange your care.  We only share your information with organisations we work with to meet your needs

What do we do with your data in Adult Social Care [190KB]

Click here to find out more about how Adult Social Care use the data you give us.

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