Adult Social Care - Information Leaflets
Leaflet library for Adult Social Care information
This brochure provides an overview of West Berkshire Council's adult social care information leaflets and booklets.
If you would like:
• to talk to someone about care and support
• a paper copy of any of these leaflets
• information in an alternative format or translation
please contact Adult Social Care on: 01635 503050, or email: adultcare@westberks.gov.uk.
Click the leaflet headings below to find further details:
- Adult Social Care - Working with you to understand your needs and circumstances
- Adult Social Care - Working with you to understand your needs and circumstances - Easy Read
- Adult Abuse is everybody's business
- Adult Abuse is everybody's business - Easy read
- Adult Social Care: Customer Charter
- Shared Lives
- West Berkshire Autism Partnership Board
- Care homes and agencies - Berkshire Care Directory
- Care homes - West Berkshire Council
- Carers information booklet - Do you look after someone?
- Carers Information gathering form - request an assessment
- Charges for your social care
- Complaints - We are listening
- Complaints - easy read version
- Deputyship - Support to complete forms
- Disabled Facilities Grants
- Emotional Wellbeing- Your pocket guide to local Mental Health services
- Extra care housing schemes
- Extra care housing and associated costs
- Managing with Deafness and Hearing Loss
- Managing with Sight Loss
- Personal Budgets info from West Berkshire Council (often referred to as a direct payment)
- Resource Centres - WBC
- Technology Enabled Care (TEC) Monitoring and Response Service
- Adult Social Care Transitions Team Information
- Your right to know - requesting personal information under the Data Protection Act 1998
- What do we do with your data?
![1_Adult Social Care]()
Adult Social Care - Working with you to understand your needs and circumstances

This leaflet explains the ways in which we help with care and support.
Leaflet owner: Adult Social Care
![1_Adult Social Care - Easy Read]()
Adult Social Care - Working with you to understand your needs and circumstances - Easy Read

This leaflet explains the ways in which we help with care and support.
Leaflet owner: Adult Social Care
![2_Adult Abuse is everybody's business]()
Adult Abuse is everybody's business

This leaflet explains what to do if you suspect a vulnerable adult is being abused.
An easy read version is also available below.
Leaflet owner: Safeguarding Team
![3_Adult Abuse is everybody's business - Easy read]()
Adult Abuse is everybody's business - Easy read

This leaflet explains what to do if you suspect a vulnerable adult is being abused.
You can raise a safeguarding alert online
Leaflet owner: Safeguarding Team
![4_Adult Social Care - Customer Charter]()
Adult Social Care - Customer Charter

What you can expect when you contact Adult Social Care - what our team will do and what we ask from you.
https://www.westberks.gov.uk/asc-customer-charter
Leaflet owner: Adult Social Care
![5_Shared Lives]()
Shared Lives

Some people may need help to live independently and stay well. This leaflet explains what West Berkshire Shared Lives means for people in West Berkshire.
www.westberks.gov.uk/sharedlives
Leaflet owner: Shared Lives Team
![6_West Berkshire Autism Partnership Board]()
West Berkshire Autism Partnership Board

This pack is for adults who have either received a diagnosis of an Autism Spectrum Condition (ASC) or for people who haven't received a formal diagnosis but suspect they might be autistic. Knowing what information and support is on offer and how to find it can be difficult.
www.westberks.gov.uk/autismsupport
Leaflet owner: WB Autism Partnership Board
![8_Care homes and agencies - Berkshire Care Directory]()
Care homes and agencies - Berkshire Care Directory

Care homes & Home Care Agencies in the Berkshire area
Care Quality Commission monitor, inspect and regulate health and social care services. Find inspection reports including ratings to help with choosing the right care.
Booklet published for 6 Unitary Authorities
![9_Care homes - West Berkshire Council]()
Care homes - West Berkshire Council

Use the links below to access information on the homes & leaflets.
Leaflet owner: Service Manager Responsive Care Providers
![10_Carers Information Booklet-Do you look after someone]()
Carers Information Booklet - Do you look after someone?

Web version of information for carers booklet including Help for Carers from West Berkshire Council and other organisations including the Reading and West Berkshire Carers Partnership hub.
Call Adult Social Care for a hard copy of the booklet 01635 503050
www.westberks.gov.uk/carerssupport
Booklet owner: Adult Social Care
![11_Carers Information gathering form - request an assessment]()
Carers Information gathering form - request an assessment

Carers assessments and working out what support you need. This document provides a range of questions/prompts that may help you consider your caring role.
Call Adult Social Care for a hard copy of the booklet 01635 503050
Booklet owner: Adult Social Care
![12_Charges for your social care]()
Charges for your social care

Use the links below to access copies of the leaflets.
Link here : https://www.westberks.gov.uk/chargesforyourcare
For information on direct payments/personal budgets see page below
Leaflets owner: Diane Herd
![13_Complaints - we are listening]()
Complaints - we are listening

How to complain about or comment on adult social care services.
Download the leaflet above, or complete online.
www.westberks.gov.uk/complaintsaboutcare
Leaflet owner: Alison Lewthwaite
![14_Complaints - easy read version]()
Complaints - easy read version

How to complain about or comment on adult social care services.
Leaflet owner: Alison Lewthwaite
![15_Deputyship - Support to complete forms]()
Deputyship - Support to complete forms

Staff in West Berkshire Council's Deputyship Team can offer support to complete either the Deputyship application forms or Lasting Power of Attorney forms if you are unable to complete the forms.
There is a cost for this service.
- Deputyship Application - £367
- Lasting Power of Attorney - £163
Email: deputyship@westberks.gov.uk
Leaflet owner: Senior Deputyship Officer
![16_Disabled Facilities Grants]()
Disabled Facilities Grants

Disabled Facilities Grants (DFGs) of up to £30,000 are available for work that's 'necessary and appropriate' to help a disabled person live more independently in their own home. The grants are available to both home owners and private tenants.
Tel: 01635 519680
https://www.westberks.gov.uk/disabledfacilitiesgrants
Leaflet owner: Home Improvement Agency Officer
![17_Emotional Wellbeing - Your pocket guide to local Mental Health Services]()
Emotional Wellbeing - Your pocket guide to local Mental Health Services

A leaflet which folds down to a credit size card.
https://www.westberks.gov.uk/general-health-wellbeing-resources
Leaflet owner: Rachel Johnson, Communities and Wellbeing
![18_Extra care housing schemes]()
Extra care housing schemes

Use the links below to access copies of the leaflets
Providing modern accommodation, on-site care and support facilities for people with a social care need.
Leaflet owner: Respective Housing Associations
![19_Extra care housing and associated costs]()
Extra care housing and associated costs

There are three parts to the cost of living in an extra care scheme:
- cost of housing, payable to the housing provider - the cost of buying, renting or shared ownership of your home
- service charge, payable to the housing provider - for home maintenance and communal facilities
- care and support costs, payable to West Berkshire Council
www.westberks.gov.uk/extracarehousing
Leaflet owner: Diane Herd
![20_Managing with Deafness and Hearing Loss]()
Managing with Deafness and Hearing Loss

An information handbook for deaf and hard of hearing residents of West Berkshire.
Call Sensory Needs Team on 01635 503704
Email : sensoryneeds@westberks.gov.uk
www.westberks.gov.uk/sensoryneeds
Leaflet owner: Helen Hickey
![21_Managing with Sight Loss]()
Managing with Sight Loss

An information handbook for Visually Impaired residents of West Berkshire.
Call Sensory Needs Team on 01635 503704
Email : sensoryneeds@westberks.gov.uk
www.westberks.gov.uk/sensoryneeds
Leaflet owner: Helen Hickey
![22_Personal Budgets info from West Berkshire Council]()
Personal Budgets from West Berkshire Council (often referred to as a direct payment)

Use the links below to access information leaflets
Direct Payments and other ways to use your Adult Social Care Personal Budget.
Leaflet owner: Mary Froom
![23_Resources Centres - WBC]()
Resources Centres - WBC

Use the links below to access Centre information & leaflets.
/ 01635 520150
/ 01488 682601
/ 0118 943 2074
www.westberks.gov.uk/communitydaycentres
Leaflet owner: Resource Centre Managers
![24_Technology Enabled Care (TEC)]()
Technology Enabled Care (TEC) Monitoring and Response Service

Telecare, monitoring and response services to help support vulnerable people at home.
What is the best system for you? The Which website provides good information along with NHS England website
Leaflet owner: Adult Social Care
![25_Adult Social Care Transitions Team Information]()
Adult Social Care Transitions Team Information

Transition planning for disabled young people, information available on the West Berkshire Directory.
Use this link to access the Local Offer
Leaflet owner: Magdelena Hove
![26_Your right to know]()
Your right to know - Requesting personal information under the Data Protection Act 1998

This handout explains your rights, as a user of Council services, how to access your personal information and to be provided with information about the uses to which it is put.
Leaflet owner: Legal Services
![27_What do we do with your data]()
What do we do with your data?

We collect information to help us to arrange your care. We only share your information with organisations we work with to meet your needs
Click here to find out more about how Adult Social Care use the data you give us.