Under the Highways Act 1980:
The injury or damage has to be proven that it's our fault and not we're required to pay claims for general wear-and-tear
We aren’t expected to check every road daily, we’re required to take “reasonable care” to make sure our roads are safe. We look at our maintenance and inspection records over the last 12 months when considering a claim.
To look into your claim, we need to know:
- Exactly where the incident happened
- Exactly what damage you believe was caused