West Berkshire Council


Making sure everyone can use, read and understand our website

This website works on the latest versions of Internet Explorer, Firefox, Google Chrome and Safari.

To make sure things on our site work for you, make sure whatever browser you're using is updated to the latest version.

Whenever we introduce any new or improved parts of the site, we make sure (as far as possible) that they work with the software most widely used by our customers.

Using our website

If you're having trouble accessing or using any bits of our website, the BBC has advice on how to adjust settings on your device or browser to help make things easier.

They offer guidance on:

Other languages

Whilst we don't provide versions of our website in other languages, there are plenty of online tools that can help.

Google Translate can provide translations of each page of our site into a range of languages.

Accessible Information Standard (Adult Social Care)

As a publicly-funded Adult Care provider (like most local authorities), we were legally required to implement the new Accessible Information Standard in July 2016.  The standard aims to make care information easier to access and understand for disabled people and their carers. 
As part of this, we make sure that each person receives:

  • Accessible Information
  • Communication Support

This means that when you get in touch with us to talk about your care needs, we'll ask you if you need any help to understand or access the information we give you. 

To discuss your needs beforehand, contact Adult Social Care.

Further help

If none of the above helps, or if you'd like to suggest any changes, complete our feedback form

Give us as much detail as possible, including:

  • details about the issue you were having, including any terms, phrases or information that's unclear
  • the web address of the page you are having trouble with
  • the device you are using to access the site, for example, a phone, a laptop or a tablet
  • the name of the browser you are using

If you give us your name and address, we'll be able to get back in touch to help if necessary  - we won't use your details for anything else.

Who To Contact