West Berkshire Bus Service Survey 2025
Tell us your experiences.
Consultation status Open - 69 days left
Background
The National Bus Strategy "Bus Back Better" was launched by the Conservative Party led government in March 2021. It set out their vision for delivering better bus services in England.
To be eligible for funding linked to this national strategy, we submitted our 
Bus Services Improvement Plan 2021 [3MB] (BSIP) to the Department for Transport (DfT) in October 2021 and established an Enhanced Partnership with local bus operators in April 2022.
Upon submission of our 2021 BSIP we received £2.6 million to make improvements to buses by March 2026 (originally March 2025) and received further monies in May 2023 and June 2025 to continue with this work.
Part of the National Bus Strategy work was to set targets to show the impacts the Enhanced Partnership is having on local public bus service. One of these is targets is customer satisfaction.
Why we want your views
We're asking for your views on the current bus service in West Berkshire, including how satisfied you are with the service overall and how satisfied you are with various aspects of the service, e.g. value for money, punctuality, frequency of service and passenger waiting environments.
Your views are important as they can lead to direct improvements to your bus services. We've secured approval from the DfT to use BSIP funding to give grants to parish and town councils to improve the bus shelter offer in the district. Six parish/town councils have received funding to introduce improvements to bus shelter provision, and these improvements should be seen at locations across the district shortly.
How to take part
If you would like to tell us how satisfied you are with local public bus services, please complete our survey by midnight on Sunday, 31 August 2025. It should take about five minutes.
If you have any questions about the survey, please email transport@westberks.gov.uk
Our Transport webpages provide information about bus service provision across the district.
What happens next
Your feedback will help us focus our resources and inform future schemes. Once your responses have been reviewed and analysed, the results will be shared on our Enhanced Partnership (for local bus services) webpage.
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