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West Berkshire Bus Survey 2022

Have your say

Consultation status Closed
Start date: 2022-06-01
End date: 2022-07-31
Results 2022-11-30
Category: Roads, Transport and Parking

Activity closed


The government launched their bus strategy "Bus Back Better" in March 2021 which set out the government's vision to deliver better bus services for passengers. This required us to submit a Bus Service Improvement Plan (BSIP) to the Department for Transport (DfT) in October 2021, and establish an Enhanced Partnership with local bus operators which commenced in April 2022.

To help us design our BSIP, we asked about your experience using the bus services in West Berkshire at that time, and asked if you had any suggestions for possible improvements. We also wanted to find out what would encourage people to use the bus services, if they didn't use them. The survey received over 700 responses which were carefully analysed and considered and used to formulate our BSIP.

The DfT assessed the strengths and ambitions of our BSIP, and provisionally allocated us funding of £2.6m to use over the next three years.

The BSIP has to be updated every year, and a National Bus Strategy target progress report, which monitors if we're reaching our targets, has to be published every six months. 

Why we want your views

It's important that we and the bus operators understand the needs of our passengers and potential passengers.

We're now seeking your views on the changes and improvements that we've made so far and are looking to make in the future, and to find out how satisfied you are with local bus services. We'd like to know what would encourage you to use the bus more.

We'd like to hear about your experience of using the bus service, if you're planning to use the free bus service during the Jubilee celebrations, and which bus fare or ticketing schemes might make you more likely to use the service in the future.

If you haven't used the bus services recently, your views are just as important and we'd like to hear from you.

How to take part

If you would like to let us know your views and any suggestions for improvements, you can do so by completing our survey by midnight on Sunday, 31 July 2022, it should take about ten minutes.

If you have any questions about the survey, please contact

What happens next

Your feedback will be taken into consideration, and used to inform future schemes and update the BSIP.  A summary of the results will be published on this page.

We'll keep you informed about developments on our Enhanced Partnership (for local bus services) page.

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