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National Highways & Transport Survey - a voice for your residents

Local people are being asked for their views on West Berkshire highways and transport services - from the condition of roads and footpaths to the quality of cycling facilities.

Posted by: Communications on 18 June 2021 11:47
2021 NHT logo

Issued on: 17 June 2021.

Their answers will be compared with the views of other members of the public across England & Scotland, thanks to the National Highways and Transport Public Satisfaction survey.

West Berkshire Council is one of 111 Local Authorities to sign up to a standardised survey that will ask members of the public exactly the same questions, whether they live in West Berkshire, Reading or Hampshire

The survey, which is being run for the 14th year, is the largest collaboration between Local Authorities offering the opportunity to compare results, share in best practice and identify further opportunities to work together in the future.

The questionnaire will be sent to a minimum random sample of at least 3300 of West Berkshire residents from 7 June, followed by a reminder, with local and national results to be published in late-October 2021.  Since the survey is based on a sample, residents that receive a copy are being urged to take part. 

Residents that receive the questionnaire can complete the survey online if they prefer, a short URL link will be printed on the front of the questionnaire and they will be required to enter a code before completing the questionnaire.

Cllr Richard Somner, Executive Member for Planning, Transport and Countryside at West Berkshire Council, said

"We have a commitment to understanding and responding to the views of the public and the benefits are clear by conducting a public survey in this way.

"As well as providing excellent value for money, it also enables everyone involved to identify areas of best practice and spot national, regional and local trends.

"This is not about producing a league table to champion one geographical area over another, it is about understanding customer views better and working together to deliver the most satisfactory yet efficient outcomes for local residents.

"The results will enable us to find out what people in West Berkshire think about these important services. This will provide one of several ways West Berkshire Council can assess how it is performing. It gives the public an opportunity to say which services they think the Council should prioritise, and improve."

The deadline for surveys to be returned is 20 August.

Last modified: 19 October 2021 08:10

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