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info@westberks.gov.uk (01635) 42400
Market Street, Newbury, RG14 5LD

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Customer Services

Our staff are the first people that you'll speak to if you visit our offices or telephone our switchboard or Contact Centre. We'll provide the services you need, or will make sure you're put in touch with the right department.

West Berkshire Council Customer Services at Calcot

We can help you with:

Map of Council Offices, Market Street
Map of Council Offices, West Street House

If you can't get into Newbury we will be happy to see you at our office at Sainsbury's in Calcot - Map of Council Offices, Calcot.

If you are hard of hearing you may prefer to access our telephone services using RNID text relay.

Our normal opening hours are:

Outside office hours emergencies:
Phone 01635 42161. For social care for adults and children and housing phone 01344 786543. Further information can be found on the Contacting the Council Out of Hours - EMERGENCIES ONLY  page.

We aim to offer you quality services and regularly monitor our performance and conduct customer surveys.  If you feel that we've let you down, or you have received exceptional service, please don't hesitate to get in touch with Customer Services.

View our pdf icon Customer Charter [645kb] and pdf icon Customer Service Strategy [5Mb].

This page was created on 16/11/2005 and last updated on 24/07/2013. - Print this page.
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