What you can expect from Community Care services

We aim to provide services to support you in everyday living and enable you to stay as independent as possible. We work to the following set of values, and you have a right to expect us to work in this way:

We will:

• start by working with you to identify and understand your needs, so that we can respond to your individual circumstances. We call this Care Management. 
• treat you with courtesy, honesty and respect your dignity.
• help you achieve and sustain the maximum possible independence
• involve you in decisions and give you enough information to make informed choices.
• help you to give your views through advocacy and other representative organisations.
• help you find out about services available locally, who the services are for, and how to ask for them if you think you qualify.
• treat you fairly on the basis of need and not discriminate against you on the basis of age, sex, race, religion, disability or sexual orientation.
• ensure your personal information is treated in strictest confidence, and not shared without your consent, except in essential circumstances.
• work closely with you to provide the service you need to improve your quality of life.
• help you to find a suitable place to live, if you have difficulty living in, or maintaining, your present home. 
• help you to get the right Health Care.
• help people who provide regular and substantial care on an unpaid basis to someone who is sick, disabled or frail.
• make sure that you feel you are able to complain about the standard of services you get and that you are not victimised because you complain.
• use plain language and avoid jargon, and keep our information up to date.
• help with interpreters and translation if English is not your first language. We can get you information in a range of formats, such as large print, on tape or in Braille. 

Helping people to stay independent. 

We believe that, for most people, it is much better to live independently and as safely as possible in your own home, and that services to help you need to either come to your home or be locally accessible. 

Getting information

You can get information on Adult social care in a number of ways:

• searching through this website, with its attached documents,
• we distribute leaflets and handouts about our services to public libraries, council offices, GP surgeries and advice centres.
• getting in touch with our Community Care Team - Contact Centre