West Berkshire Council

Accessibility Statement

Using this website

This website is run by West Berkshire Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability:

How accessible this website is

Our websites and online services are currently being tested by the Shaw Trust Accessibility Services. Once we've received the results, we will update our statement.

Accessibility of our other websites and online services

We use some third party online services and websites to allow customers to interact and transact with us. These include (but are not limited to) library catalogue, booking an event, applying for planning permission, paying for something and viewing committee information. 

Not all these sites and online services meet the necessary standards for accessibility, and where they do not we are engaging with our suppliers to rectify this. We aim to rectify as much as possible by September 2020, but some work may be ongoing past this date.

When procuring new online systems, meeting accessibility standards are included in the specification, and we continue to work with suppliers to ensure sites continue to meet these standards.

What to do if you can't access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email Customer Services.

We'll consider your request and get back to you within 10 working days.

How we tested this website

This website is being tested by the Shaw Trust Accessibility Services.

See our in progress accreditation certificate.

    Technical information about this website's accessibility

    West Berkshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

    This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

    Issues with technology

    Many of our older PDFs and Word documents don't meet accessibility standards - for example, they may not be marked up so they're accessible to a screen reader.

    Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

    We understand that the regulations don't require us to fix PDFs or other documents published before 23 September 2018, if they're not essential to providing our services. However, if you need information in an alternative format, email Customer Services.

    Any new PDFs or Word documents we publish from 1 September 2019 onwards will meet accessibility standards.

    What we're doing to improve accessibility

    We will work with suppliers to resolve any identified accessibility issues where we do not have direct control over their product.

    Reporting accessibility problems with this website

    We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, email the Digital Services Team.

    Enforcement procedure

    The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


    This statement was prepared on 23 September 2019. It was last updated on 23 September 2019.