Help from West Berkshire Council
Assessment and eligibility for adult social care
Who qualifies for services?
If you contact us, and need our support, we will offer you a social care assessment to assess your needs. The purpose of an assessment is to understand your circumstances and see which of your needs are most important and what risk you are at if you do not get any help with these. However, our resources are limited and we are only able to provide a service to people with the highest levels of needs.
We will ask you about your situation and complete an initial assessment with you. This can be done by phone or in person. As well as confirming your personal details we will ask you questions to help us understand your needs, circumstances and any support you already receive. At this stage it should be possible to:
- decide if we need to do a more detailed assessment
- provide you with some basic services (for example simple equipment)
- offer emergency support until we can do a more detailed assessment
- provide you with information about social care and other services
If you need a full assessment we will arrange a convenient time and place with you.
If you have a family member or friend that helps you, it is helpful if they are present when the assessment takes place so that we can gain as much information as possible. The care professional will ask you to explain in much more detail your circumstances and needs, this includes
- what you are able to do on your own
- what you need help with
- what help you have already
- what support you need now, to live independently, to stay at home, or be where you want to be.
With this information the care professional will work out your level of need. After the assessment we will ask you to check the information we have collected and tell us if there is anything we have missed out or you are not happy with. You will receive a copy of your assessment and will be asked to sign it to say that you agree with it.
West Berkshire Council can only give you support if you have a 'critical' need. If you do not have a critical need we will provide information, advice and signpost you to other services and support groups that may be able to help. Things that show us you have a critical risk/need
- Life is, or will be, threatened
- Significant health problems have developed or will develop
- There is, or will be, little or no choice and control over vital aspects of the immediate environment
- Abuse or neglect has occurred or will occur
- There is, or will be, an inability to carry out vital personal care or domestic routines
- Vital involvement in work, education or learning cannot or will not be sustained
- Vital social support systems and relationships cannot or will not be sustained
- Vital family and other social roles and responsibilities cannot or will not be undertaken
If we have assessed you as having a 'critical' need we will talk to you about Paying for care and your Financial Assessment and Personal Budgets. We are unable to offer services to people whose needs we assess as 'substantial', 'moderate' or 'low'. The care professional will base their decision on 'Fair Access to Care'.
If a friend or family member provides care for you, they will be offered a 'carer's assessment' by the care professional. This looks at how we can help them care for you. The assessment can be completed by the carer on their own, with you or with help from the care professional, whichever is preferred.
For more information call 01635 503050 or email firstname.lastname@example.org
Requesting an assessment
You can request an assessment by contacting the Information and advice service on 01635 503050 or by completing the online Adult Social Care Enquiry form.
West Berkshire adult social care services work closely with Berkshire Health services. We will ask you for your written consent to share information with Health services. This helps to make sure you get any social care and healthcare services you may be entitled to.