Comments, Complaints and Compliments

We have a commitment to respond to complaints about the Council or our services, and we want to be open and responsive, listening to your needs or concerns and addressing them as quickly as possible. We also aim to promote equal opportunities for all sections of the community.

As part of that commitment we have a  Corporate Complaints Policy [145kb] which we hope will encourage you to let us know what you think about us and the services we are providing.

You may make a complaint by letter, by email, or by using an online form or the  Comments and Complaints form [15kb]. We also have a review process so if you are unhappy with the response you receive to a complaint you can have it reviewed by a senior officer in the Council, or by the Local Government Ombudsman. View  A Guide to Help You - make a comment or complaint [241kb] .

If you think a Councillor has broken the authority's Code of Conduct, you can report them to the Monitoring Officer (a post held by the Head of Legal and Electoral Services).

Complaints, whether about the Council, its Partners or Members, or about neighbour nuisance or similar, will be treated in confidence. However, we may have to share information with regulatory bodies such as the Local Government Ombudsman, or with the Information Commissioner if your complaint is about a Freedom of Information request.

More information on how to make a complaint to the Council or the Ombudsman is available under the website page 'Making a Comment, Complaint or Compliment' below.

If you wish to raise an issue which is not directly related to Council services or is not a complaint but a request for service - reporting a fault, advising of a change of address or similar, the pages 'Report A Problem, Fault or Emergency' and 'Online Forms ' may help you raise these issues quickly with the relevant service. Otherwise use the 'Contacting West Berkshire Council' link to find information about contacting the Council offices.